Shipment & Delivery Policy – Tiffin Time Marketplace

At Tiffin Time, we are committed to delivering your fresh, homemade, and ready-made food products safely and on time. Please read our Shipment & Delivery Policy to understand how we handle your orders.

1. Delivery Areas

• Tiffin Time currently delivers to [Specify City/Region, e.g., Dhaka and surrounding areas].

• We may expand our delivery zones in the future.

2. Delivery Time

• Estimated delivery time will be mentioned on the product page.

• We aim to deliver orders on the same day or within 24–48 hours, depending on product type and location.

• Delivery times are estimates and may vary due to traffic, weather, or other unforeseen circumstances.

3. Handling Sensitive Products

• Cakes, pastries, ready-made meals, and bulk foods are handled with extra care to maintain freshness and quality.

• Please accept delivery immediately to ensure products remain fresh and safe to consume.

4. Delivery Charges

• Delivery charges, if any, will be clearly displayed during checkout.

• Some products may qualify for free delivery based on promotional offers or minimum order value.

5. Order Tracking

• You can track your order status via the Tiffin Time app or website.

• Our team may provide updates via SMS, email, or phone call regarding your delivery.

6. Failed or Missed Deliveries

• If a delivery fails due to inaccessibility, incorrect address, or no recipient, Tiffin Time will reschedule the delivery.

• Additional delivery charges may apply in case of rescheduling.

7. Damaged or Incorrect Orders

• If you receive a damaged or incorrect product, report it within 24 hours with photos via email or app.

• We will ensure a replacement or refund according to our Return & Refund Policy.

8. Contact Support

For any delivery-related questions or concerns, contact us:
Email:  support@tiffintimebd.com
Phone: +8801738315173

Tiffin Time ensures your food arrives fresh, safe, and on time. Your satisfaction is our priority.