Return & Refund Policy – Tiffin Time

At Tiffin Time, we are committed to delivering fresh, high-quality homemade and ready-made food products to your doorstep. Due to the perishable and sensitive nature of our products, our return and refund policy is designed to protect both our customers and sellers while ensuring food safety.

1. Eligibility for Returns

• Only products that are damaged, defective, or incorrectly delivered are eligible for a return or refund.

• Perishable items like cakes, pastries, ready-made meals, and bulk food cannot be returned for reasons like change of mind.

• Returns must be reported within 24 hours of delivery with clear proof (photos or videos).

2. Reporting Issues

• Contact our customer support via support@tiffintimebd.com or the Tiffin Time Team.

• Provide the order number, product details, and images of the issue.

• Our support team will respond within 12–24 hours with instructions.

3. Refund Process

• Once the return or issue is verified, a full refund or replacement will be provided.

• Refunds will be processed via the original payment method within 3–5 business days.

• In some cases, a replacement may be offered instead of a refund, especially for fresh or prepared food items.

4. Non-Returnable Items

• Freshly baked cakes, snacks, ready-made meals, and bulk food unless damaged or incorrectly delivered.

• Products that show signs of being opened, consumed, or altered.

5. Safety & Quality Guarantee

• We carefully pack and deliver all items to maintain freshness and hygiene.

• If a product reaches you in a damaged or unsafe condition, we take full responsibility and ensure a replacement or refund.

6. Contact Us

For any questions or concerns regarding returns and refunds, please reach out to our customer support:
Email: support@tiffintimebd.com
Phone: +8801738315173

Your satisfaction is our priority, but your safety comes first.